Support available around the clock

february 27, 2015

“Houston, we have a problem…” If that happens, worry not – at Royal Vegas help is never far (you can contact support immediately from here), and available 24/7 in a variety of languages to cater for our global player base. Find out more about the best contact methods for your query, and get any burning issues sorted in no time at all!

Best contact methods

1) Ready, chat, go

You know how in an F1 Grand Prix a driver takes a pit stop, and everything happens in seconds? The tires get changed, the tank is filled up and diagnostics are run on the systems… Well, when you fire up a support chat at Royal Vegas, pretty much the same happens! For on-the-go query resolution on a range of topics, click on the live chat link at the casino:

• Log-in problems
• Bonus queries
• Latest promotions
• Withdrawal updates
• Finding the best deposit method

We also offer you the option to send us a WhatsApp or an iMessage if you’re gaming on the go with your mobile device! By the time you zoom off to play, we’ve sorted out the issue, checked out your latest offers so you get your money’s worth and maybe also given you a few hot games to try out…

2) Drop a mail

If your query involves screenshots of errors or other visuals for troubleshooting, an email is still sometimes a good idea. Just quickly check the appropriate sending address for any mails containing attachments with your support agent via chat before sending – and don’t forget to include your casino account number (you find that from the My Account page)!

Real people, real quick resolutions

At Royal Vegas you’re not dealing with bots, but with a superb support team that knows the ins and outs of the casino systems, games, promotions and has been trained to provide you with quality service: resolving issues in one go is the norm, and if the team needs feedback from finance team, player security or the software provider, they’ll follow up without delay. Gaming at Royal Vegas is great as you can be sure we’ve got your back and really make you feel at home – hope you have a great time with us!