Here are some answers to some of the questions that are frequently asked by some of our players. If you don’t find answers to a particular query you have, please don’t hesitate to contact our friendly customer support agents, who will be happy to assist you.
You’ll need an internet connection and can either play instantly on your computer browser or mobile device.
There are two ways in which you can register an account depending on the platform you are playing on. You can use the same login details to access all the platforms. Please make sure you enter your valid email address, phone number and address.
Royal Vegas Canada offers a variety of deposit methods that are trusted and recognized around the world. All our banking methods are sponsored by trusted electronic merchants and your safety and security is guaranteed.
Remember you don’t have to withdraw your winnings at the end of each gaming session. Your winnings will be credited to your casino account and you can use it at any time.
To make a withdrawal:
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
At Royal Vegas Canada, all new players are offered up to €1200 over your first three deposits. You can choose to take up this bonus at any time. All bonuses are automatically credited to your casino account within an hour of making the deposit(s).
The offer is valid for 7 days from your first deposit and if you choose to withdraw your winnings before you have claimed the full offer, you’ll forfeit the remainder of the deposit match bonuses
The deposit match bonuses are subject to a minimum of 50x wagering requirement. For more information, please read the Welcome Bonus Terms and Conditions
It is the amount that you have to wager (play) before you can request any cashout from the casino. If you don’t accept any bonus, there will be no wagering requirements. The deposit match bonus is subject to a minimum of 50 times the value of the bonus so if you get a bonus of $1, the wagering requirement is $50. So technically you must place bets worth $50 before you can withdraw any winnings from your account.
Still have a burning question? Please contact our 24/7 customer support team